The ways in which social media has changed the hospitality marketing landscape are undeniable. As social networks continue to play a role in people’s lives, social media advertising has become a major tool for hospitality marketers to reach travelers in the right place and at the right time.
But social media advertising is not a catchall for hotels. It’s important to understand the social platforms where your target customers are spending time, and knowing who you can reach on each platform. There is no one-size-fits-all approach when it comes to social media advertising — but there are ways hospitality marketers can maximize their budgets across social media channels.
The insights you can gain from social media advertising can be incredible. With access to information like demographics, interests and behaviors as well as retargeting travelers who visit your hotel’s website, hoteliers can make smart, data-driven decisions on where and how to spend their hotel’s advertising dollars. By taking advantage of the powerful targeting capabilities of social media platforms, hotels can reach potential guests who are most likely to be interested in their hotel. And by utilizing a mix of different social media platforms, hoteliers can cast a wide net and attract more travelers to their property.
Let’s look at what hoteliers should consider and the platforms that can drive bookings.
What to consider before choosing platforms
Before diving into all of the social media platforms, it’s important for hospitality marketers to have a strategic plan in hand. Spending money on social media advertising without a clear purpose may lead to some bookings, but a thought-out campaign can make a world of difference.
There are three things to consider before choosing specific platforms and ad spends.
By following these tips, hospitality marketers can create social media strategies that are unique to each platform and can better reach potential guests and increase bookings for your hotel.
5 platforms to consider for hotel advertising
When creating a social media advertising campaign, it’s important to consider which social platforms your target audience is most likely to use. That’s where the above tips come into play.
But in the ever-changing social media landscape, it can be hard to keep up. Hoteliers can utilize different platforms to reach different segments of their ideal target audience. For example, if a hotel wants to target younger travelers, it should pay close attention to social platforms like Instagram and Snapchat as the platforms are very popular among this group. At the same time, it’s important that hoteliers don’t forget about social networks that may not be as trendy but still offer significant opportunities for reaching potential guests, such as LinkedIn.
In the end, a combination of targeting strategy and budget will determine which social media platforms your hotel utilizes. After factoring in pay-per-click, metasearch, and SEO, each hotel will need to determine which social media advertising options make the most sense.
Nearing 3 billion active users, Facebook is the most popular social media site in the world. It’s also a great platform to target travelers. Facebook allows hoteliers to target people by demographics such as age, gender, and location, as well as interests and behaviors. They can also target people who have recently interacted with their hotel on Facebook or Instagram, for example by watching your video or clicking on your website. One of the best reasons to use Facebook is that it can help hotels deliver ads to travelers in real time when they’re on mobile, desktop, and tablet devices. This means people see ads when they’re on their commute home from work, ready to book a vacation, or browsing travel photos.
While Facebook is beginning to skew toward an older audience, its size and behavior-specific targeting make it a key component of a social media advertising strategy. Not only can hoteliers focus in on a specific demographic or location and user interests (e.g. hiking), Facebook offers some specific options to further targeting. In addition to retargeting hotel website visitors, Facebook also offers hoteliers Trip Consideration and Prospecting target options. These tools use machine learning to help hotels target people who show “intent” to travel based on data the social media platform has from their online habits and actions.
According to Instagram Business, 90 percent of Instagram users follow at least one business account while 50 percent said they’re more interested in a brand when they see ads for it. Instagram is an especially powerful channel for hotels looking to target millennial and Gen Z travelers as this demographic is more likely to engage with the platform, follow travel brands, and make hotel reservations on their mobile device. According to research, 71 percent of 18-to-29-year-olds said they use Instagram. More important for hoteliers, parent company Facebook found that 45% of people use Instagram for travel inspiration.
Instagram is the perfect platform for hospitality marketers. As a visual medium, hotels have an opportunity to showcase their property and the surrounding area with vivid photos. It’s important to utilize stunning photography and videos to capture attention — convincing a traveler to like your page to keep getting more content or even visit your hotel’s website for more information. Through the newsfeed and stories, hotels can showcase their property, share photos, and more.
Believe it or not, even as a professional networking site, LinkedIn can be a powerful channel for hospitality marketers to reach potential guests or even company decision-makers. LinkedIn has a user-base of nearly 725+ million people and says more than 65 million of them are decision-makers. Because of its audience, LinkedIn has proven to be a capable option for hotels looking to reach meeting or wedding planners. With a LinkedIn campaign, hospitality marketers can go after specific audiences with ads that showcase a convention center or wedding venue.
LinkedIn users are typically in the later stages of their travel planning and are looking for information on where to stay, what to do, and how to get there. Hotels can use LinkedIn to share content like blog articles, videos and images. LinkedIn also offers the ability to target people based on their job title, job function, company size, and other factors. It may be known as a B2B platform, but every year there are more users on the network who are travelers.
While it’s smaller at more than 200 million active users, Twitter can still reach an important audience and allows marketers to target people by location, interests, keywords, behaviors, and more. Twitter can be another great social media platform for hospitality marketers, but its importance when it comes to advertising is debatable. Twitter offers unique features like promoted tweets and Moments, which can help hotels reach more travelers, but it is generally best used for hotel brands rather than individual hotels. The platform is less of a conversion play for an individual hotel than it is a brand awareness and visibility strategy for a brand.
A drawback of Twitter advertising for hotels is that it can be challenging to be seen. According to the most recent data, there are more than 6,000 tweets sent per second. While Facebook and Instagram have algorithmic timelines with less content, Twitter moves at warpspeed comparably. The platform can be critical for customer service management, but it takes a strong advertising strategy and purpose to be successful. Still, it can be worth a try for some hotels.
Like Instagram, Pinterest is a visual social media platform. Pinterest has grown to more than 400 million active users, and it’s especially popular among women, with more than 70 percent of Pinterest users being female. That means that hotels looking to reach a female audience can utilize Pinterest. The platform can be ideal for hospitality marketers to target early-to-middle stage travelers and is a strong brand awareness strategy that can produce surprisingly good results when utilized well. Pinterest users typically plan their trips up to three months in advance and are actively looking for inspiration on where to go and what to do.
With Pinterest, hotels have the ability to share pins that include photos, videos and articles. The Colony, for example, utilized pin advertising (above) to stand out on a lifestyle travel board. Pinterest allowed the hotel to visually show off its outdoor restaurant and property differentiators. Hotels can run promoted pin campaigns, which allow them to target people based on what they’ve pinned in the past. Because Pinterest is a visual medium and focuses on inspiration, it can be a good tool to target people who are planning their next trip or exploring travel pins. And it can drive strong traffic to a website with a low cost-per-click.
What’s the future of social media advertising?
While these five platforms are the mainstays when it comes to social media advertising, the landscape continues to shift with each passing year. For example, Snapchat and TikTok may not be the first platforms that come to mind when advertising a hotel, but as platforms that are especially popular with millennial and Gen Z audiences, they could become worthwhile options for some hotels. Both Snapchat and TikTok are visual social media platforms, so hotels have the ability to share images and videos of their hotel’s surroundings and connect with prospective travelers through experience.
The bottom line is: Social media advertising is an important hospitality marketing tactic alongside PPC and metasearch. Facebook and Instagram are must-haves for many hotels while LinkedIn, Pinterest and Twitter often depend on budget. With the right strategy and the ideal platforms, it might be social media that helps hospitality marketers reach the next wave of guests.